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City Departments

Press Release

City of Tracy Announces Change to Utility Bill Payment Address

Posted: Nov 27, 2017
Location: Tracy, Calif.

Beginning on January 15, 2018, City of Tracy utility customers who prefer paying their utility bill by mail will be required to forward their payments to the City’s depository bank, Wells Fargo, at the following address:



PO BOX 398884

SAN FRANCISCO, CA 94139-8884


The City of Tracy is sending a direct letter to all of its utility customers, advising of the change of address. Customers should be aware that that if a payment is sent to the prior remittance address, the payment will be forwarded to the above address which may result in a processing delay. The new address will be reflected on all future utility bills that will be mailed out to customers after January 15th. The City will work to ensure all payments are posted to its customers’ account in a timely manner.

Please do not staple or tape your checks to your payments coupon, doing so may cause a processing delay for your payment. Please ensure that each check sent comes with the original payment coupon for accurate processing. Checks sent without a payment coupon or copies of the payment coupon may experience a delay in payment processing.

There are several bill payment options available to Tracy utility customers, including: automatic payments, online payments, pay by phone, in person at Tracy City Hall, and 7-Eleven cash payments.

For more information about the utility payment address change, or payment options, please contact the City of Tracy, Finance Department at (209) 831-6800 or email financedept@cityoftracy.org.


City of Tracy – Finance Department

(209) 831-6800


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