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Press Release

City of Tracy Service Delivery Updates In Response to Latest COVID-19 Guidance from Public Health Officials

Posted: Mar 16, 2020
Location: Tracy, Calif.

 The City of Tracy has been closely monitoring the emerging, rapidly evolving Coronavirus Disease 2019 (COVID-19) situation and working with our partners at the local, county and state level to remain current on the most up-to-date information and guidance as it becomes available.  According to San Joaquin County Public Health Services officials, there are nine confirmed positive cases of COVID-19 in San Joaquin County and a Local Public Health Emergency has been declared for the county.  According to their news release, “the proclamation should not be considered a reason for heightened concern; it is intended to help facilitate additional resources to address the increasing demands of containing the virus.”  The City of Tracy has immediate plans to follow suit by issuing a similar proclamation confirming the existence of a local emergency in Tracy.


On Thursday, Mayor Robert Rickman addressed the community via video and to combat the spread of the virus, the City of Tracy activated a Virtual Emergency Operations Center (EOC).  The intent of the Virtual EOC is to foster communication in a manner that limits personal contact, as recommended by the Centers for Disease Control (CDC) and keep the community informed as the impact of COVID-19 continues to evolve.


The City of Tracy is proactively working to balance the provision of essential community services, while also following the guidelines from our local and state health officials to slow the spread of COVID-19Many of our services will now be provided online by phone or by appointment,” said City Manager Jenny Haruyama. "This is a fluid, fast-moving public health emergency that requires a response guided by great thought and care. Our number one priority is keeping the Tracy community healthy and safe.” 


All of these actions are being implemented to reduce the transmission and spread of COVID-19, and are effective immediately through Monday, April 6, which is consistent with when Tracy Unified School District schools are expected to reopen. However, the CDC recently issued interim guidance and now recommends cancelling events/gatherings/activities of 50 people of more for an additional eight weeks, or through Sunday, May 10, 2020.  It is likely that this interim guidance will result in an extension of City facility closures and program/event cancellations.


City Actions in Response to COVID-19 Guidance

City Facility Closures

The following is an updated list of City of Tracy facilities that are closed to the public.  Residents and businesses are encouraged to contact the City via phone, email, or by virtual appointment. 


  • Lolly Hansen Senior Center
  • Animal Services (Adoption by appointment only)
  • Community Center
  • Boyd Service Center
  • Grand Theatre Center for the Arts and Grand Gallery
  • Stockton-San Joaquin Public Library - Tracy Branch


City Hall is open and services are limited and by appointment only. All public safety facilities are also open to the public.


Meetings, Workshops, and Program Cancellations

The following is an updated list of City meeting, workshop, and program cancellations/postponements.  This list is subject to change.


  • All City Commission Meetings
  • March 19 Community Workshop for the Urban Forestry, Parks and Bikeways Master Plans
  • All recreation classes and programs, including afterschool programs
  • Indoor and outdoor events and facility rentals, including City sports fields/sports league play
  • All Senior Center programming and special events, except for the meal programs
  • Grand Theatre Gallery and Grand Theatre Center for the Arts programming, including but not limited to:

Ø  Arts Education Classes

Ø  March 18 Delta Charter School event

Ø  March 21 Taiko Drum Project

Ø  March 27 Queen Nation Concert

  • Tracy Police Department Citizens Academy
  • Tracy Police Department Tracy Senior Citizens Association Monthly Meeting
  • Police and fire station visits/tours and citizen ride-alongs


City Council meetings are postponed until protocols are in place to ensure appropriate social distancing and virtual participation.  Closed session and special meetings may be scheduled to address time-sensitive and/or urgent matters.


City Facility Rental Cancellations

All indoor and outdoor facility rentals, including sports fields, will be cancelled and fully refunded.  Scheduled rentals can have planned attendance between 10-500 people, cancelling these reservations ensures the City of Tracy is being consistent with local and state recommended practices.


External Community Event Cancellation/Postponements

The following organizations have cancelled or postponed the following community events:

  • Tracy Chamber of Commerce Leadership Tracy 2020 Public Safety Tour (March 20)
  • Tracy Chamber of Commerce RED Tour
  • TCCA Taps on Tenth
  • Tracy Chamber of Commerce/City of Tracy Health & Wellness Fun Run
  • Winter and Summer Downtown Farmers’ Market
  • Donut Dash Run


Resource Reallocation (Facilities and Parks)

Resources will be deployed to focus on the cleanliness of our park and facility restrooms, which will be cleaned daily.


Temporary Customer Service Modifications

Effective immediately, the following service modifications are being implemented at City Hall and Boyd Service Center to facilitate social distancing and remote customer service:


Development Services

§  The Development Services public counters at City Hall will be closed.  All related services will be provided by appointment only or via phone or email.  For information, call (209) 831-6000 or email des@cityoftracy.org.

§  Customers are encouraged to submit questions and service regarding building permits, zoning, city engineering, and economic development through the City’s GoRequest app.  Download the app or make online requests here: https://user.govoutreach.com/tracy/support.php?cmd=shell

§  Online service for plan review will be available through CRW E-Track-It. For additional  information, please go to: trakit.admin@cityoftracy.org or email des@cityoftracy.org.


Parks and Recreation Services

§  All Park and Recreation service questions and inquiries will be addressed by phone or appointment only.  For information, call (209) 831-6200, visit www.tracyartsandrec.com, or email parks@cityoftracy.org


City Public Transit Services

§  Public transit routes are still currently in operation throughout the city for those who lack transportation options.

§  City buses will be disinfected daily and signs posted on the buses asking riders to allow for social distancing while on the bus and to take proper health precautions.

§  The Tracy Transit Station will remain open to allow for the purchase of tickets for the various services offered. Disinfection of the lobby area will take place throughout the day. All Transit Station rentals have been cancelled.

§  Current information on transit services can be obtained by calling (209) 831-4BUS (4287).


Finance and Administrative Services

§  Financial Services public counters will remain open and are limited to cash payments only.

§  Utilities Billing Division is offering customers relief by suspending shut-offs for non-payment and waiving late fees.  Please see press release for details. 

§  Customers are strongly encouraged to use the City’s online and telephone payment options and other resources for self-service and 24/7 account access.

§  Customers who wish to enroll in the online access system may do so at https://Tracyca.munisselfservice.com/default.aspx.

§  For additional information or assistance, please call (209) 831-6800 or e-mail customerservice@cityoftracy.org or financedept@cityoftracy.org.


Animal Services

Due to a lack of barriers between employees and citizens at the facility, Animal Services will be closed to the public; however, customers can call (209) 831-6364 or email animalservices@cityoftracy.org for information. The following is a list of modified shelter operations:

·         Licensing process through the mail with a 30-day grace period for late licenses.

·         Suspend volunteer program until further notice.

·         Suspend fundraising/donation events until further notice.

·         Return to owner animals are by appointment only.

·         Surrender of animals are by appointment only.

·         Community/Feral Cats: Those who wish to surrender stray, healthy cats are asked to release them where they trapped them and bring them in after the shelter resumes normal operations.

·         Lost and Found Animals: Customers should complete and submit City electronic lost/found forms.

·         Sunday Vaccine Clinic canceled until further notice.

·         Adoptions: Animals will continue to be advertised through Pet Harbor and social media.  Adoptions will be handled by appointment only.

·         Transfer of animals to local rescues or other shelters are by appointment only.


Economic Development Resources

The US Small Business Association (SBA) will work directly with state Governors to provide targeted, low-interest loans to small businesses and non-profits that have been severely impacted by the Coronavirus (COVID-19). The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. 

  • California Employers & Employees Affected by Coronavirus

If you are an employer, employee, or caregiver affected by the Coronavirus, the California Employee Development Department provides a variety of support services.


What to Do

Stay informed by regularly checking the following websites and their social media accounts for the latest information, tips and guidance:


Follow prevention guidelines for COVID-19 and other respiratory diseases that include:

  • Washing your hands often with soap and water for at least 20 seconds.  If soap and water are not readily available, use an alcohol-based sanitizer.
  • Avoiding close contact with people who are sick.
  • Avoiding touching your eyes, nose and mouth.


  • Staying home when you are sick.
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash.
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.


Common COVID-19 symptoms consist of fever, cough and difficulty breathing/shortness of breath.  If you are experiencing symptoms such as these, stay home and call your healthcare provider.  If you want to speak with a public health nurse, call (209) 468-3822.



Carissa Higginbotham, Public Information Officer

(209) 831-6120




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