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City Departments

Payment Options

DUE TO THE COVID-19 EMERGENCY, CITY HALL IS CURRENTLY CLOSED TO THE PUBLIC UNTIL FURTHER NOTICE AND IS NOT ACCEPTING PAYMENTS OR SERVICE FORMS IN PERSON

The City of Tracy is pleased to announce the implementation of the new utility billing system effective August 5, 2019.  Utility accounts are now identified by an account and customer number.  If you are currently enrolled in recurring payments, your payments will continue as normal; no action required.  The utility bill is sent out every month.  Payment is due within three weeks after the billing date. Payments received after the delinquent date will be subject to late fees/penalties. You can pay your bill using the following methods:
 
  • Citizen Self Service Web Portal - Sign up at https://tracyca.munisselfservice.com/default.aspx. View your bill, make payments with a credit card, receive utility bills via email, or register for automatic check payments.

  • 7-ELEVEN Cash Payments – Take your entire bill that is printed with the bar code to participating 7-Eleven stores. You must pay by CASH ONLY and must have your entire physical bill with barcode to make a payment. To find a 7-Eleven location, visit www.paynearme.com/locations
  • Pay-by-phone – Call (209) 831-6800 to pay your Utility Bill using your Visa, Master Card or electronic check.  Be prepared and have your Utility Bill Account Number and Customer Number available, and follow the instructions to make your payment. Payment made is a one-time transaction. This option is available 24/7 at no cost.
     

  • By Mail -  Mail in your check or money order  to the City's depositary bank, Wells Fargo at the following address:  City of Tracy, P.O. Box 398884, San Francisco, CA  94139-8884.

  • In Person - The City is not accepting payments in person at this time due to the COVID-19 emergency.  You may drop your check or money order (no cash please) in one of the drop boxes located at City Hall. One box is located off of Civic Center Drive, across from the Police Department, a drop slot into the building on the water fountain side, and a box in the North parking lot at City Hall, 333 Civic Center Plaza. 

Low Income Assistance

Reduced rates for qualified low income customers is available. Inquire at (209) 831-6800 or email customerservice@cityoftracy.org.  You may download the Low Income Assistance Application and complete as required and submit the form via email to customerservice@cityoftracy.org or fax to 209-831- 6846 for approval.

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