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COVID-19 Information Page

Last Updated MAY 26, 2020 at 4:21 Pm PST.

CALIFORNIA STAGE 2 ORDER (AS IT APPLIES TO SAN JOAQUIN COUNTY) AS OF MAY 26, 2020:

The City of Tracy continues to closely monitor the rapidly evolving COVID-19 situation and work with our local, county, and state partners to remain current on new information as it becomes available.

On April 28, 2020, Governor Newsom and state health officials released a statewide recovery plan with guidelines to safely and gradually reopen businesses and activities in California in phases based on science, health and data. The State’s Resilience Roadmap Stages are as follows:

Stage 1: Safety and Preparedness. Make workplaces safe for our essential workers.

Stage 2: Lower-risk workplaces. Gradually reopen retail (curbside and delivery only), manufacturing and logistics. Later, relax retail restrictions, adapt and reopen schools, childcare, offices, and limited hospitality and personal services.

Stage 3: Higher-risk workplaces. Adapt and reopen movie theaters, religious services, and more hospitality and personal services.

Stage 4: End of Stay-at-Home order. Reopen areas of highest risk e.g., concerts, conventions, sports arenas.

We are now in Stage 2 of the State’s four-stage Resilience Roadmap.Governor Newsom announced today that counties approved for accelerated reopening can begin to reopen hair salons and barbershops. Statewide, retailers and places of worship can reopen with modifications. Want to know what’s open in Tracy?
Read more about the updated statewide guidance here.
Also see: San Joaquin Revises Stay At Home Order to Include Religious Services. Places of Worship are Permitted to Operate Following State Guidance.

San Joaquin County Public Health Services (PHS) has released a new visual dashboard to help track the County’s progress in meeting the State’s criteria to reopen businesses and return to daily activities. The COVID-19 Roadmap to Recovery dashboard can be found on the PHS website at www.sjcphs.org.

In order to prevent the transmission of COVID-19 and slow the spread of the virus, PHS continues to recommend that residents stay home as much as possible, avoid unnecessary interactions with people who do not live in your household, practice social distancing (6 feet apart), frequently wash hands, and disinfect items and surfaces. For COVID-19 testing sites and information, visit www.sjready.org.

Watch the San Joaquin County Office of Emergency Services video clarifying the Stay At Home Order revised on April 14, 2020.

Effective, Friday, March 20, 2020: City Hall will be CLOSED to the public. The following facilities will remain open: Tracy Police Department, South San Joaquin County Fire Authority (Tracy Fire), Tracy Municipal Airport, and the Tracy Transit Center. For City service, requests, please use our GORequest or call (209) 831-6300.

The City of Tracy has been closely monitoring the emerging, rapidly evolving Coronavirus Disease 2019 (COVID-19) situation and working with our partners at the local, county and state level to remain current on the most up-to-date information and guidance as it becomes available. On Tuesday, March 17, 2020, the Tracy City Council approved a proclamation confirming the existence of a local emergency relating to the novel coronavirus (COVID-19) in the City of Tracy. That discussion can be viewed here. On this page, you will find current media releases and actions issued by the City of Tracy Linked below are informational resources regarding COVID-19.

Please view our Frequently Asked Questions related to the State of California, Stay At Home Order  

¿Tiene preguntas sobre la orden #COVID19 Quedarse en Casa? Haga clic en el siguiente enlace para ver las preguntas frecuentes en español de la Ciudad de Tracy.

State of California Stay-at-Home Order 

California Governor Announces Stay-at-Home Order (as of March 19, 2020): The State is ordering Californians to stay home except for Essential Critical Infrastructure Workers defined here. Essential services will remain open, such as: gas stations, pharmacies, grocery stores, convenience stores, food banks, farmers markets, take-out and delivery restaurants, banks, and laundromats. Essential state and local government functions will remain open. This order requires numerous business sectors to close, including: dine-in restaurants, bars, nightclubs, entertainment venues, gyms, convention centers, and public events and gatherings.

In addition, effective Friday, March 20, 2020, City Hall will be closed to the public. The following City facilities will remain open: Tracy Police Department, South San Joaquin County Fire Authority (Tracy Fire), Tracy Municipal Airport, and the Tracy Transit Center.

City of Tracy's GoRequest App

As stated by Governor Newsom on March 21, 2020, law enforcement will not be enforcing the Stay at Home, including social distancing Order at this time. The City of Tracy is confident that through our Economic Development team’s proactive business outreach and our public education efforts, our Tracy residents and businesses will help fight the spread of COVID-19 by voluntarily complying with the Governor’s Stay-at-Home Order. If someone in our community suspects the order is not being complied with or has a question about what has been deemed a “Critical Infrastructure Worker,” they are encouraged to visit COVID19.ca.gov, review our FAQs online, submit an inquiry via our GoRequest app or call (209) 831-6300. Inquiries submitted online or by phone will be reviewed by City staff to determine the appropriate response. In many cases, educating community members on the best ways to assure their safety and the safety of the community is all that is necessary. If voluntarily compliance is not achieved through these educational measures, then further investigation may be required. It is our hope that by having the public share their concerns directly via GoRequest, we can help keep public safety dispatch lines open for emergencies and more efficiently address the concerns of those we serve.

In addition to our website having the option to select “Translate” at the bottom of the screen to have the content translated in another language for those in our community who do not speak English, the City of Tracy has established a Coronavirus (COVID-19) Public Information and City Service Request hotline for those we serve who speak Spanish.  If you would like assistance submitting a City of Tracy service request, asking a question about the City of Tracy’s COVID-19 response or inquiring about or reporting non-compliance with the San Joaquin County’s Stay at Home Order, please visit our website www.cityoftracy.org and take advantage of the translation feature at the bottom of the screen or call (209) 831-6380 for assistance in Spanish.  

Still have questions? Email them to: SJReadyFeedback@sjgov.org

 Other Helpful Resources:

City of Tracy Website: www.cityoftracy.org

To Submit a Coronavirus (COVID-19) Inquiry or to Submit a Service Request Online: https://user.govoutreach.com/tracy/support.php?cmd=shell

After Hours Public Works Emergencies (209) 831-6550

Public Health Questions or for Resources in San Joaquin County

Directive to Shelter in Place


At the Emergency City Council Meeting on Wednesday, March 18, 2020, the Tracy City Council approved a directive pursuant to Chapter 3.24 of the Tracy Municipal Code directing all individuals living in the City of Tracy to shelter at their place of residence, except to provide or receive certain essential services or engage in certain essential activities and work for essential businesses and government services; directing all businesses and governmental agencies to cease non-essential operations at physical locations in the City, prohibiting all non-essential gatherings of any number of individuals. This is a STRONG RECOMMENDATION from City leaders, but is not enforceable.

Read the full directive here.

Watch the meeting here.

Thank you for your efforts to keep our community safe and healthy, we are all in this together!

Eviction Moratoriums

In order to reduce financial and lifestyle impacts on local residents, the San Joaquin County Board of Supervisors adopted an eviction moratorium on March 24, 2020 that suspends the authority of any landlord to commence evictions on any residential or commercial property through May 31, 2020, if the basis of the eviction is non-payment of rent, or a foreclosure, is due to a substantial decrease in household or business income due to COVID-19. 

 

This moratorium applies throughout San Joaquin County, including in the City of Tracy.  For more information, please visit: https://www.sjgov.org/department/cc/.

Mental Health Resources 

CDC - Managing Anxiety and Stress

Suicide Prevention Lifeline - Emotional Wellbeing During COVID-19 Outbreak

National Council for Behavioral Health - Resources & Tools for Addressing COVID-19.

San Joaquin County Behavioral Health Services

 

Status of City Facilities, Services, and Programs

City Facility Closures

The following is an updated list of City of Tracy facilities that are closed to the public.  Residents and businesses are encouraged to contact the City via phone, email, or by virtual appointment. 

  • Lolly Hansen Senior Center
  • Animal Services (Adoption by appointment only)
  • Community Center
  • Boyd Service Center
  • Grand Theatre Center for the Arts and Grand Gallery
  • Stockton-San Joaquin Public Library - Tracy Branch

All public safety facilities are also open to the public.

Fire Department 

South County Fire has temporarily modified their fire prevention processes within their Community Risk Reduction Division. These temporary measures are an effort to keep customers and staff safe through the practice of social distancing and the reduction of person to person contact. For questions, please call 209-831-6707 or email them at fire.plancheck@cityoftracy.org

Meetings, Workshops, and Program Cancellations

The following is an updated list of City meeting, workshop, and program cancellations/postponements.  This list is subject to change.

  • All City Commission Meetings
  • March 19 Community Workshop for the Urban Forestry, Parks and Bikeways Master Plans
  • All recreation classes and programs, including afterschool programs
  • Indoor and outdoor events and facility rentals, including City sports fields/sports league play
  • All Senior Center programming and special events, except for the meal programs

Grand Theatre Gallery and Grand Theatre Center for the Arts programming, including but not limited to:

  • Arts Education Classes
  • March 18 Delta Charter School event
  • March 21 Taiko Drum Project
  • March 27 Queen Nation Concert

Tracy Police Department

  • Citizens Academy
  • Tracy Police Department Tracy Senior Citizens Association Monthly Meeting
  • Police and fire station visits/tours and citizen ride-alongs

City Council meetings are postponed until protocols are in place to ensure appropriate social distancing and virtual participation.  Closed session and special meetings may be scheduled to address time-sensitive and/or urgent matters.

City Facility Rental Cancellations 

All indoor and outdoor facility rentals, including sports fields, will be cancelled and fully refunded.  Scheduled rentals can have planned attendance between 10-500 people, cancelling these reservations ensures the City of Tracy is being consistent with local and state recommended practices.

External Community Event Cancellation/Postponements

The following organizations have cancelled or postponed the following community events:

  • Tracy Chamber of Commerce Leadership Tracy 2020 Public Safety Tour (March 20)
  • Tracy Chamber of Commerce RED Tour
  • TCCA Taps on Tenth
  • Tracy Chamber of Commerce/City of Tracy Health & Wellness Fun Run
  • Winter and Summer Downtown Farmers’ Market
  • Donut Dash Run

Resource Reallocation (Facilities and Parks)

Resources will be deployed to focus on the cleanliness of our park and facility restrooms, which will be cleaned daily.

Temporary Customer Service Modifications

Effective immediately, the following service modifications are being implemented at City Hall and Boyd Service Center to facilitate social distancing and remote customer service:

 Development Services

  • The Development Services public counters at City Hall will be closed.  All related services will be provided by appointment only or via phone or email.  For information, call (209) 831-6000 or email des@cityoftracy.org.
  • Customers are encouraged to submit questions and service regarding building permits, zoning, city engineering, and economic development through the City’s GoRequest app.  Download the app or make online requests here: https://user.govoutreach.com/tracy/support.php?cmd=shell.
  • Online service for plan review will be available through CRW eTrakit. For additional  information, please go to: trakit.admin@cityoftracy.org or email des@cityoftracy.org.

Parks & Recreation

In our continued efforts to combat the spread of COVID-19, comply with the State of California’s Stay at Home Order and follow the recommendations of public health officials, all City of Tracy park restrooms and sports courts will be temporarily closed (except tennis, handball and sand volleyball courts) until further notice effective tomorrow at 8 AM. Sports courts include: basketball, tennis, bocce, volleyball, roller hockey and handball courts.

These closures are in addition to the temporary closure of all public playgrounds, climbing structures, skate parks, dog parks, water fountains and picnic areas that took effect last week.

Parks, trails and open spaces will remain open for “passive recreation,” such as walking, jogging, bicycling, skateboarding, etc. Users of our City parks are encouraged to follow these recommendations:

• Use the restroom before leaving the house – all public park restrooms will be closed

• Carry your own water bottle, as water fountains at the parks are temporarily unavailable

• Bring a suitable trash bag or leave your trash at home to protect other park users and parks staff

• Follow CDC’s guidance on personal hygiene before heading to parks and trails – wash your hands and carry hand sanitizer

• Keep six feet from other people as you walk, bike, or hike, skateboard, etc.

• Warn other trail users of your presence as you pass.

We appreciate your support and understanding as we work together to “flatten the curve” and keep our community safe and healthy. If you have questions or comments regarding City of Tracy Parks, please feel free to email: parks@cityoftracy.org or submit an inquiry online: https://user.govoutreach.com/tracy/support.php?cmd=shell or via our GoRequest app.

Special shopping hours and additional resources for seniors/high-risk individuals

 City Public Transit Services

  • Public transit routes are still currently in operation throughout the city for those who lack transportation options.
  • City buses will be disinfected daily and signs posted on the buses asking riders to allow for social distancing while on the bus and to take proper health precautions.
  • The Tracy Transit Station will remain open to allow for the purchase of tickets for the various services offered. Disinfection of the lobby area will take place throughout the day. All Transit Station rentals have been cancelled.
  • Current information on transit services can be obtained by calling (209) 831-4BUS (4287).

Finance Department

REQUEST FOR CHANGE TO COMMERCIAL REFUSE SERVICE DURING COVID-19 EMERGENCY

  • Please note that City Hall is closed until further notice and cash payments are no longer being accepted in-person.

  • Utilities Billing Division is offering customers relief by suspending shut-offs for non-payment and waiving late fees.  Please see press release for details. 
  • Customers are strongly encouraged to use the City’s online and telephone payment options and other resources for self-service and 24/7 account access.
  • Customers who wish to enroll in the online access system may do so at https://Tracyca.munisselfservice.com/default.aspx.
  • For additional information or assistance, please call (209) 831-6800 or e-mail customerservice@cityoftracy.org or financedept@cityoftracy.org.

 Animal Services

Due to a lack of barriers between employees and citizens at the facility, Animal Services will be closed to the public; however, customers can call (209) 831-6364 or email animalservices@cityoftracy.org for information. The following is a list of modified shelter operations:

  •  Licensing process through the mail with a 30-day grace period for late licenses.
  • Suspend volunteer program until further notice.
  • Suspend fundraising/donation events until further notice.
  • Return to owner animals are by appointment only.
  • Surrender of animals are by appointment only.
  • Community/Feral Cats: Those who wish to surrender stray, healthy cats are asked to release them where they trapped them and bring them in after the shelter resumes normal operations.
  • Lost and Found Animals: Customers should complete and submit City electronic lost/found forms.
  • Sunday Vaccine Clinic canceled until further notice.
  • Adoptions: Animals will continue to be advertised through Pet Harbor and social media.  Adoptions will be handled by appointment only.
  • Transfer of animals to local rescues or other shelters are by appointment only.

Economic Development Resources

The US Small Business Association (SBA) will work directly with state Governors to provide targeted, low-interest loans to small businesses and non-profits that have been severely impacted by the Coronavirus (COVID-19). The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.

Employer and Worker Guidance on Coronavirus

Economic Injury Disaster Loan Program

Think Inside The Triangle's COVID-19 Resources for Businesses

List of local businesses that offer takeout & delivery services

Economic Development Webinar - Small Business Financial Assitance Plans (Password: Tracy123!) - Download Recording Link

Economic Development Webinar - Small Business Financial Assistance Plans (Password: Tracy123!) - Playback Recording Link

Development Services Department Actions in Response to COVID- 19 

Building Safety Division FAQs Related to Coronavirus and Corresponding City Processes

Permit Processes (Step-by-Step PowerPoint)

Public Works 

Parks, Trees, Streets & Sidewalks, Water/Sewer Lines, and Facility Maintenance 

  • The public service counter at Boyd Service Center will be closed. All services will be available by appointment, phone, and email. For information, call (209) 831-6300 or email publicworks@cityoftracy.org.

  • After hours emergencies should be directed to the Police Department non-emergency line at (209) 831-6552.

  • Customers are encouraged to download the City’s GORequest app or submit online requests here.

Please help us keep things running smoothly! The City is requesting your assistance to minimize sewer backups and overflows by refraining from disposing of items that are not meant to be flushed down the toilet. Examples of such are Baby Wipes, Clorox Wipes, Paper Towels, and Napkins. Thank you for your cooperation!

In complying with social distancing and the safety of our residents and all others, we have had to make some changes to our Spring Events due to COVID-19. The E-Waste event that was scheduled for April 11th has been cancelled. The next E-Waste event is currently scheduled for July 11th.

The Earth Day event that was scheduled for April 25th has been postponed. There currently isn't a set date for the reschedul

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