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City Departments

New Utility Services

Tracy businesses can sign-up for utility services by visiting the City of Tracy Finance Department located inside of City Hall or can email a signed Commercial Utility Services Application to customerservice@ci.tracy.ca.us, or fax to (209) 831-6846. Please note, copies of your rental agreement or escrow closing documents are required to be submitted with your application.

Deposit

A deposit of $175 is required from all businesses that rent or lease their business location. The deposit shall be applied to the closing bill upon discontinuation of services and any remaining credit will be refunded. If the business moves to a new city service location, a new account will be opened and a new deposit will be required to start services. If multiple locations are serviced by the City, then a deposit may be required at each location.

A deposit will be due at the time services are activated. If you choose to email or fax the Commercial Utility Services Application, you will need to provide a Mastercard or VISA account number for the deposit. A night depository is also available for after-hours drop off. Please be sure to only place a check or money order in the night depository, no cash.

Payments & Fees

Utility bills for the prior month's use are mailed to customers monthly. All bills are due upon receipt. Any charges not paid by the delinquent date specified on the bill will be subject to a 10% penalty or $6, whichever is greater. In addition, accounts more than 45 days delinquent may be processed for disconnection. A $35.00 processing fee plus all balances owing will be required to maintain and/or restore service. There is a $25.00 charge for all returned payments and once three (3) returned payments are received from a customer, the City of Tracy may request cash payment for all future transactions. Only City personnel are authorized to disconnect or reconnect water service at the meter, any damage caused by unauthorized tampering may be subject to other fees.

Other Fees
Disconnect Processing Fee$35
Cut lock fee$50
Fee to pull meter$100
NSF check fee$25
Water Meter Test fee$95
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