1. Join E-Subscriptions
  2. Submit a Service Request
  3. Pay Your City Utility Bill
  4. Sign Up for a Class
  5. eTrakit/Online Permitting
  6. Employment Opportunities
  7. Buy Grand Theatre Tickets
  8. Watch Live Council Meetings
  9. Submit an Online Police Report
  10. Tracy Municipal Code
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City Departments

Payment Options

The utility bill is sent out every month.  Payment is due within three weeks after the billing date. Payments received after the delinquent date will be subject to late fees/penalties. You can pay your bill using the following methods:
 
  • Pre-Authorized Payment Service (PAP)  - Sign up for this free service and your bill will be automatically be deducted from your checking account on the scheduled due date.   Please complete the Pre-Authorized Payment form and submit with a voided check to the Finance Department. Important: Continue to pay from your utility bill each month, until the notice "*AUTOPAY:* DO NOT PAY" appears on your billing statement.

  • eCare Online Billing and Payment – Online paperless billing is available free of charge to all customers. Once enrolled in this service, an electronic bill will be sent to you monthly. eCare allows you a 24/7 access to information such as Billing, Balance, Meter Reading and Usage history and pay your bill with a Visa or Mastercard up to a maximum of $1,000 for any single transaction. Online credit card payments are not automatic and you are responsible for checking your online billing statement monthly and authorizing payment by the delinquent date. To sign-up for eCare Electronic Paperless Billing, please visit ttps://ecare.ci.tracy.ca.us/ecare/login.asp. Have your billing statement handy when signing up.

  • 7-ELEVEN Cash Payments – Take your entire bill that is printed with the bar code to participating 7-Eleven stores. You must pay by CASH ONLY and must have your entire physical bill with barcode to make a payment. To find a 7-Eleven location, visit www.paynearme.com/locations
  • Pay-by-phone –   Use our automated phone system to pay by check, VISA or Mastercard (credit/debit). Payment made is a one-time transaction. This option is available 24/7 at no cost for the customer.   Please call 209-831-6800 and follow the prompts to make a payment.  Note: Check-by-phone may not be available if your account is due for a disconnection.

  • By Mail -  Mail in your check or money order .  Please make checks payable to City of Tracy. Send to: City of Tracy, 333 Civic Center Plaza, Tracy, CA 95376.

  • In Person - Pay in person at the City Hall. Payments are accepted at the Finance Front Counter during normal business hours. After hours, you may drop your check or money order (no cash please) in the drop boxes located at the City Hall. One is located in front of the City Hall off of Civic Center Drive and other is a drop slot into the back of the City Hall by the water fountain off of 10th Street. 

Low Income Assistance

Reduced rates for qualified low income customers is available. Inquire at the Finance Department located in City Hall, or download the Low Income Assistance Application, complete as outlined on form and submit to the Finance Department for approval.

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