Discontinue Utility Services

It is your responsibility to notify the City when you move or wish to make any changes to your residential utility account. The water meter will be read within 1 business day of your requested closing date or receipt of your request, whichever is later. The closing date and the closing bill will be prorated for the prior month's service. Requests to discontinue utility services may be made by phone or in person to the Finance Department at (209) 831-6800. You may also request to discontinue utility services by emailing a Request to Close Utility Account form to customerservice@ci.tracy.ca.us or by faxing to (209) 831-6846. Please Note: Property owners are responsible for basic monthly service fees on any vacant properties. An account for vacant property will not be closed.